Returns & Refunds

At Saevā, our pieces are produced in small editions and are often made in limited quantities. We encourage you to take your time choosing your piece and checking the measurements and care information before purchasing.

Change of mind

We do not offer returns or exchanges for change-of-mind purchases, including incorrect sizing, colour preference or deciding that a piece is no longer wanted.

Faulty or incorrect items

If your order arrives damaged, faulty or incorrect, please contact us at hello@saevathelabel.com within 7 days of receiving your order, with your order number and photographs of the issue.

We will assess the issue and work with you to provide an appropriate remedy. Depending on the circumstances, this may include a repair, replacement or refund.

Please do not return an item before contacting us.

Care and wear

Our pieces are delicate textile artworks and must be cared for according to the care instructions provided with your purchase. Damage caused by incorrect washing, drying, ironing, storage or general misuse may not be considered a product fault.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.